Our Quality Charter
TRANSLATION TRADUTEC BELGIUM translation company translates technical documents, but also realises multilingual translations, website translations and various other translations, adhering to the deadlines, and guaranteeing you the highest quality.
This is why, for your satisfaction, TTB commits to the following:
- Your call will be dealt with immediately
- Our brochures will be sent to you within 24 hours
- Our quotes will be submitted within an hour of your request
- Our quotes will detail every component of the service offered (cost, deadlines, supplementary charges, etc.)
- The same contact partner will accompany you throughout the service period
- You will enjoy the services of a specialized translator for your translation, who will translate only into his or her native language
- You will have access to information throughout the entire translation process
- The translation will be completed and delivered to you by the agreed deadline
- Translations will be proofread by professional translators/ proofreaders
- Invoices will be clear and detailed
- Professional confidentiality is systematically respected
- Our translators and proofreaders are recruited through a process guaranteeing a maximum level of quality
- The performance of our translators is regularly evaluated
- Operational databases, proprietary files and programs and client files are securely stored. We create translation memories for you
- Your satisfaction will be evaluated through surveys
- All complaints will be handled and receive a response within 48 hours
A Quality Process
Our work methods are applied to all of the translation work which is carried out by Translations Tradutec Belgium.
From the smallest text to the most voluminous of dossiers, we are always equally concerned about quality.